Delay Reasons: How our internal types map to LIXI types

We send Delay Workflow packets to clients. We require that Valuation Firms send back a Delay Reason and Delay Comment to enable reporting to our clients.

Important Warning: ValEx will not accept Delay Reasons for issues where an internal Valuation Firm issue prevents timely completion of a report. Such issues should be managed via an IT solution or via process within each individual Valuation Firm. Be aware that ValEx audit delay use regularly.

User Interface

Below is a quick summary of our UI, and how that relates to the LIXI standard. Please ensure that your interpretations of the LIXI Delay Reasons map correctly to our interpretations.

Current Delay Reasons in ValEx

LIXI Mappings: Parsing from Valuation Firms

IncorrectContactDetails
Contact numbers supplied are incorrect or not answering. Please provide ValEx with new contact numbers.
Other
Other - No longer supported
AtCustomersRequest
We have contacted the Customer and they are unable to make an appointment time, they have advised for us to contact them again on
TenantDeniedAccess
The Tenant/Letting Agent/Selling Agent has not been able to secure access. We have been advised to contact them again on
IsolatedLocation
Next visit to this location is
IncorrectAccessDetails
Address of property to be valued appears to be incomplete or incorrect. Please confirm from source documents and phone ValEx with correct details.
WaitingForCall
WaitingForAgent
Contact numbers supplied are incorrect or not answering. Please provide ValEx with new contact numbers.
AwaitingAuthorisation
AwaitingBuildingInformation
AwaitingFeeChange
Insufficient documentation provided by the Bank. Please provide the following documentation.
ValExContactingDifficulties (new)
Client/Tenant has requested that Inspection be conducted on
ValExOutsideAgreements (new)
Request outside ValEx agreeements.

LIXI Mappings: Rendering to Clients

Client/Tenant/Agent has requested that Inspection be conducted on
We have contacted the Customer and they are unable to make an appointment time, they have advised for us to contact them again on
AtCustomersRequest
Contact numbers supplied are incorrect or not answering. Please provide ValEx with new contact numbers.
Customer/tenant/agent will not return calls. Please resolve with customer and contact ValEx to advise.
IncorrectContactDetails
The Tenant/Letting Agent/Selling Agent has not been able to secure access. We have been advised to contact them again on
Client/Tenant/Agent has denied access to property. Please resolve with Customer and Phone ValEx to confirm.
TenantDeniedAccess
Next visit to this location is
IsolatedLocation
Address of property to be valued appears to be incomplete or incorrect. Please confirm from source documents and phone ValEx with correct details.
IncorrectAccessDetails
Insufficient construction documentation provided. Please provide the following documentation.
AwaitingBuildingInformation
Insufficient documentation provided by the Bank. Please provide the following documentation.
AwaitingBuildingInformation
Request is outside Valex agreements.
Other
Other - No longer supported
AttachmentSize
Pre-1.5.5 Delay Reasons11.69 KB
Current Delay Reasons as of 1.5.5 (23 February 2009)24.6 KB

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That *should* be covered in

That *should* be covered in the next version of the schema.

We're adding a few ValEx specific delay reasons.

Check test site schema in a few days for more (it's not quite there yet!)

Parsing from Valfirm for requested Inspection

Is there something we can send to get the following option for delay comments?

Client/Tenant/Agent has requested that Inspection be conducted on

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